Terms of Use

Effective Date: May 01, 2025

Terms of Use

These Terms of Use (“Terms”) form a binding legal agreement between you and Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge,” “we,” “us,” or “our”) governing your access to and use of our website, mountainedge.co (the “Site”), and any services or content offered through it (collectively, the “Services”).

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SITE. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MAY NOT ACCESS OR USE THE SITE.

You must be at least 16 years of age to use this Site. If you are under 16, you may only use the Site with the involvement and consent of a parent or legal guardian. Your parent or guardian must read and agree to these Terms on your behalf.

YOUR ACCESS TO THE SITE

1.1. Internet Access

When accessing the Mountain Edge Tattoo Removal website (“Site”) via your mobile phone, tablet, laptop, desktop, or other internet-enabled device (“Device”), you acknowledge that it is your sole responsibility to:

(i) maintain a stable internet connection through Wi-Fi, mobile data, or another service provider, and

(ii) cover any data usage charges or telecommunications fees incurred while using the Site.

1.2. Your Device

Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge”) is not responsible for the performance, functionality, or compatibility of your Device. It is your responsibility to ensure that your Device is in proper working order, including necessary hardware and software features (such as display and browser settings) that enable access to and use of the Site.

1.3. No Guarantee of Availability

Access to the Site may be temporarily suspended or limited without prior notice due to system outages, scheduled maintenance, security concerns, potential or suspected violations of these Terms, or other circumstances beyond our reasonable control. We reserve the right to modify or discontinue access to the Site at any time, in whole or in part.

PERMITTED USE AND RESTRICTIONS
2.1 License Grant
Subject to your continued compliance with these Terms of Use, Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge”) grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Site, including any updates or upgrades, solely for your personal, non-commercial use on a device that you own or control. All other rights are expressly reserved by Mountain Edge.
2.2 Use Restrictions
You agree not to access or use the Site in any manner that violates these Terms. Specifically, you may not:
(a) modify, copy, reproduce, translate, create derivative works of, reverse engineer, decompile, disassemble, or tamper with the Site or any part of it;
(b) resell, lease, sublicense, distribute, or otherwise transfer any rights in the Site to any third party;
(c) engage in any activity that is unlawful, harmful, abusive, defamatory, infringing, or otherwise objectionable, as determined by Mountain Edge in its sole discretion.
2.3 Monitoring and Investigations
Mountain Edge reserves the right, but not the obligation, to monitor use of the Site. If we suspect or become aware of any breach of these Terms, we may investigate and take any action deemed necessary, including suspension or termination of your access to the Site without prior notice.
2.4 Prohibited Conduct
You agree not to (and will not permit others to):
(a) use the Site for unlawful, fraudulent, or malicious purposes, including introducing viruses, malware, or harmful code;
(b) compromise or disrupt the integrity or performance of our systems, servers, or the experiences of other users;
(c) attempt to gain unauthorized access to any part of the Site or its systems;
(d) use automated tools (e.g., bots, spiders, scrapers) to monitor or copy content from the Site;
(e) upload or transmit any content that violates applicable laws or these Terms;
(f) send spam or unsolicited promotional messages via the Site or related communication channels.
You are solely responsible for any misuse of the Site and any consequences resulting from your actions. Mountain Edge is not liable for any breach of these Terms caused by your conduct.
2.5 User Accounts
Certain features of the Site may require you to create a personal user account (“Account”). You must be at least 16 years old to register. Each user is permitted to create only one Account unless otherwise authorized in writing by Mountain Edge. You are responsible for maintaining the confidentiality of your login credentials and all activity under your Account.

PAYMENTS, PACKAGES, AND REFUNDS
If you choose to purchase services, packages, or products from Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge”), you agree that, with your authorization, we may charge your selected payment method (credit card, debit card, or other approved form) for the full amount of the service or package selected. All transactions are processed in U.S. dollars.
Payment Terms
For prepaid packages, the full amount is due prior to receiving services. We currently accept Visa, MasterCard, American Express, and Discover. For any subscription-based or installment payment packages, you will be billed automatically on a monthly basis until the package is paid in full or canceled in accordance with our policy.
If your plan includes automatic renewal, your subscription will renew for the same term unless canceled before the end of your current billing cycle. Canceling a package mid-term does not void charges already incurred or stop remaining scheduled billing unless explicitly stated otherwise.
Third-Party Payment Processors
We use secure third-party payment processors and lending institutions to handle all transactions. By providing your payment information, you authorize Mountain Edge to securely transmit your data to these processors. Please note: Mountain Edge is not responsible for any breach or failure by these third parties to safeguard your information. For more details, see our section on Third-Party Sites and Services.
Refunds and Cancellation Policy
All services and package purchases are non-refundable, except under the following limited circumstance:
If our medical director determines, at their sole discretion, that you are no longer a medically appropriate candidate for laser tattoo removal, and you have not completed your full treatment plan, you may be eligible for a partial refund.
Refunds in this case will be calculated based on the unused sessions at the discounted per-treatment rate, less a $100 administrative processing fee.
Refunds will be issued within 45 days using the same method of original payment, where possible.
All other refund requests must be submitted in writing for management review and are not guaranteed. Please email requests to [email protected] with the subject line: Refund Request.
Except as required by applicable state law, no other refunds will be granted for services rendered or unused portions of packages.

PRODUCTS
Products offered through Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge”) may be available for purchase at our clinic locations and are currently available for delivery within the United States and Canada only. Product availability is not guaranteed, and we reserve the right to modify, discontinue, or limit product offerings at any time without prior notice.
Any references on our Site or in-store to third-party products, services, brands, manufacturers, or suppliers are for informational purposes only and do not imply endorsement, recommendation, or affiliation by Mountain Edge.
All products sold or distributed by Mountain Edge are intended solely for personal use. You agree not to resell or redistribute any product purchased or received from us. We reserve the right—at our discretion and with or without notice—to cancel or limit quantities on any order that may violate these Terms.

CANCELLATIONS, NO-SHOWS, AND LATE ARRIVALS
At Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge”), we value your time and ours. To maintain an efficient schedule and ensure availability for all clients, we kindly ask that any appointment cancellations or changes be made at least 24 hours in advance.
If you cancel with less than 24 hours’ notice or fail to show up for a scheduled appointment, we reserve the right—at our sole discretion—to assess a $50 no-show or late cancellation fee.
Repeated late cancellations or missed appointments may result in limitations on future bookings.

RESULTS
At Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge”), we are dedicated to delivering exceptional care and helping you achieve the best possible outcomes. However, it’s important to understand that laser tattoo removal is not an exact science, and individual responses to treatment can vary significantly based on factors like skin type, ink composition, tattoo age, placement, and overall health.
As such, we cannot guarantee specific results, and no express or implied warranties are made regarding treatment outcomes. Before-and-after photos featured in our materials represent individual experiences and should not be interpreted as typical or guaranteed results for all clients.
Payments for services are made in exchange for the delivery of professional treatment, not for a promised outcome. In some cases, additional sessions may be required to achieve desired results, and unexpected complications or side effects may arise. Any follow-up care or additional treatments beyond the original plan may result in additional charges.
USER CONTENT
When you use any feature on the Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge”) website that allows you to submit, upload, or share content—including text, comments, feedback, testimonials, or other materials (“User Content”)—you agree that such content:
(a) will not be defamatory, obscene, offensive, or otherwise inappropriate
(b) will not infringe on the intellectual property, privacy, or confidentiality rights of any third party
(c) will comply with all applicable laws and regulations
(d) will not promote violence or discrimination based on race, gender, religion, nationality, disability, sexual orientation, or age
(e) will not mislead, deceive, or impersonate others
(f) will not be threatening, abusive, or cause undue distress to others
(g) will not harass, defame, embarrass, or alarm any other individual or group
(h) will not falsely imply affiliation with Mountain Edge
(i) will not promote or enable unlawful activities, including intellectual property infringement or misuse of our systems
You understand that submitting User Content in violation of these Terms may expose Mountain Edge to risk. To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Mountain Edge, its affiliates, partners, employees, contractors, and representatives (“Indemnified Parties”) from any claims, damages, losses, or legal liabilities resulting from your use of the Site or breach of these Terms. We reserve the right to assume full control over any matter subject to indemnification, and you agree to fully cooperate in our defense if requested.
Mountain Edge does not accept responsibility for any User Content posted by users or third parties. While we do not actively monitor all content, we reserve the right—but are not obligated—to remove any User Content that we, at our sole discretion, find to be in violation of these Terms or otherwise inappropriate.
By submitting User Content or providing feedback, you agree that:
(i) your content is non-confidential and non-proprietary;
(ii) we may use, copy, adapt, modify, display, publish, sublicense, or distribute your content globally, in any format or media, without notice or compensation to you, in accordance with our Privacy Policy;
(iii) we may already be working on similar concepts; and
(iv) you are not entitled to any ownership rights, compensation, or acknowledgment, even if we incorporate your suggestions or feedback into our Site or services.
The Site may also include content submitted by other users or third parties. The opinions and materials shared by such contributors do not necessarily reflect the views of Mountain Edge. We are not responsible for, and disclaim all liability related to, the accuracy or reliability of any third-party content presented on the Site.

PRIVACY
These Terms incorporate the terms outlined in our Privacy Policy, which may be updated from time to time. The most current version is available at mountainedge.co/privacy-policy (the “Privacy Policy”). This policy explains how we collect, use, and protect your personal information, and provides details about your privacy rights and settings.
By using our Site or services, you acknowledge and agree to the terms of the Privacy Policy and consent to the collection and processing of your personal information, including device-related data, as described therein.
You are responsible for ensuring that all information associated with your account is accurate, complete, and up to date. Failure to maintain current information may result in limited or restricted access to certain features or services. If you wish to cancel, update, or reactivate your account, please contact us at [email protected].
By using our Site or agreeing to these Terms, you also consent to receive communications from Mountain Edge, including—but not limited to—emails, text messages, phone calls, and push notifications, as allowed by applicable law. These communications may include service updates, responses to inquiries, appointment reminders, and promotional content.
TEXT MESSAGE SERVICE TERMS
9.1. Communications from Mountain Edge
By using our website (mountainedgetattooremoval.com) or engaging with our services, you agree to receive communications from Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge”) via email, phone calls, text messages, and push notifications—where permitted by law. These communications may include responses to inquiries, appointment reminders, service updates, and promotional content. You can opt out of marketing emails at any time by clicking the “unsubscribe” link at the bottom of any promotional email.
9.2. Mobile Messaging Service
Mountain Edge offers a mobile messaging service (the “Service”), which allows us to send you text messages regarding your appointments, services, and promotional offers. By opting in to receive text messages, you agree to these Text Message Service Terms and our broader Privacy Policy. These terms apply specifically to your participation in our mobile communications program.
9.3. Enrollment & Opt-In Requirements
To participate, you must provide your mobile number and affirm your consent. You must be 18 years or older (or 19 in Alabama and Nebraska) to opt in. By opting in, you confirm:
You are the subscriber or authorized user of the mobile number provided
You authorize us to send messages via auto-dialed or non-auto-dialed systems
You understand message frequency may vary
You are not required to opt in as a condition of purchase
You consent to the use of electronic records for tracking your opt-in
9.4. Types of Messages You May Receive
If you opt in, you may receive:
A welcome message
Appointment confirmations or follow-ups
Purchase or service notifications
Promotional or marketing messages about services and events
9.5. Message Rates & Carrier Disclaimers
Message and data rates may apply depending on your mobile plan. Please consult your carrier for details. Mountain Edge is not responsible for carrier delays or failed message delivery. Supported carriers include:
AT&T, T-Mobile, Verizon, Sprint, Boost, US Cellular, MetroPCS, Cricket, Virgin Mobile, and others. Carriers are not liable for delayed or undelivered messages.
9.6. How to Opt Out
You can stop receiving text messages at any time by replying: STOP, END, UNSUBSCRIBE, or QUIT to any message you receive from us. You may receive a confirmation message after opting out. For help, text HELP to 00000 or 00000.
Please note: Only these specific keywords are recognized for opt-outs. Any other method (including verbal requests or alternative words) may not be processed as a valid cancellation of the Service.
9.7. Disclaimer of Warranty
The Service is provided “as is” and may not always be available due to mobile carrier changes, signal issues, or other factors outside of our control. We are not liable for delayed, failed, or undelivered messages.
9.8. Participant Requirements
To participate, you must have a mobile device capable of sending and receiving text messages, a supported mobile carrier, and an active text messaging plan.
9.9. Contact Us
If you have questions or need assistance regarding our mobile messaging program, please contact us at: [email protected].
SECURITY AND PASSWORDS
You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any other authentication information associated with your account. You agree that you are fully responsible for all activities that occur under your login or account access.
You must not share your password or login details with anyone. If you believe or suspect that your password or account information has been compromised or accessed by someone other than you, please notify us immediately using the contact information provided below.
Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge”) is not liable for any loss, damage, or unauthorized activity that results from your failure to keep your login credentials secure.
We reserve the right to disable or revoke access to any account credentials—whether selected by you or assigned by us—if we believe you have violated these Terms or if we have reason to suspect misuse or a security breach.
INTELLECTUAL PROPERTY RIGHTS
11.1 Trademarks
The name Mountain Edge Tattoo Removal and any associated logos, service marks, slogans, and brand elements are trademarks of Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge”). You are not granted any right or license to use these trademarks, and any unauthorized use may violate federal and state trademark laws.
10.2 Ownership
You acknowledge that all intellectual property rights related to the Site—including, but not limited to, the design, layout, visual elements, text, graphics, images, icons, software code, structure, and overall “look and feel”—are the exclusive property of Mountain Edge or its licensors. These materials are protected under U.S. and international copyright, trademark, and trade secret laws.
You further agree that Mountain Edge and/or its licensors retain full and exclusive ownership of all rights, titles, and interests in and to all content and features on the Site, whether registered or unregistered, including proprietary and confidential business information.
Nothing on the Site should be construed as granting, by implication or otherwise, any license or right to use Mountain Edge’s intellectual property—including its trademarks, logos, copyrighted content, or trade dress—without prior written authorization from Mountain Edge Executive Management.
Unless otherwise indicated, everything you view or access on the Site is proprietary and must not be copied, used, reproduced, modified, or distributed in any form without explicit written permission.
When using the Site, you agree to comply with all applicable laws and to respect the intellectual property rights of Mountain Edge and third parties. Unauthorized use of any protected materials may result in legal consequences.

THIRD-PARTY SITES AND SERVICES
Our website may contain links to, or integrations with, third-party websites and services (“Third-Party Sites”), including but not limited to our scheduling platform, financing partners, and social media platforms such as Facebook, Instagram, and Twitter.
You acknowledge and agree that Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge”) has no control over these Third-Party Sites, and we are not responsible for their content, functionality, availability, or privacy practices. Your use of any Third-Party Site is entirely at your own risk.
These links are provided solely for your convenience and do not imply endorsement, sponsorship, or affiliation with the third-party organizations or the material they host. We are not liable for any loss or damage you may incur by interacting with or relying on content from any Third-Party Site.
Your access to and use of any Third-Party Site is governed by their own terms of use and privacy policies (“Third-Party Terms”). It is your responsibility to review and comply with those terms before engaging with any third-party content or services.

NOTICE FOR CALIFORNIA RESIDENTS – CALIFORNIA CIVIL CODE SECTION 1789.3
In accordance with California Civil Code Section 1789.3, residents of California who use this commercial website are entitled to the following consumer rights notice:
If you have a question or complaint regarding this site or the services provided by Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at:
Address:
1625 North Market Blvd.
Sacramento, CA 95834
Phone: (916) 445-1254 or (800) 952-5210

INDEMNITY
You agree to indemnify, defend, and hold harmless Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge”), along with its affiliates, officers, directors, employees, agents, licensors, service providers, and partners (collectively, the “Indemnified Parties”), from and against any and all claims, liabilities, damages, losses, demands, expenses, and costs—including reasonable attorneys’ fees—arising out of or related to:
(a) your use or misuse of the Site or Services,
(b) your violation of these Terms of Use, or
(c) your infringement or violation of the rights of any third party, including intellectual property, privacy, or contractual rights.
We reserve the right, at our sole discretion, to assume the exclusive defense and control of any matter subject to indemnification by you. In such cases, you agree to fully cooperate with Mountain Edge in the defense and resolution of the matter.

WARRANTY DISCLAIMER
The Site and its content are provided by Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge”) on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the operation, availability, reliability, or security of the Site. We do not guarantee that the Site will be uninterrupted, error-free, secure, or free from viruses, malware, or other harmful components.
While we take reasonable precautions to safeguard our systems and users, you acknowledge and agree that use of the Site is at your own risk. We are not responsible for correcting any bugs, defects, or errors, nor are we obligated to provide updates, technical support, or continued maintenance for the Site.
We make no guarantees—express or implied—about the accuracy, completeness, or timeliness of any content, or that any service offered through the Site will achieve a specific result. Any reliance you place on the information available through the Site is strictly at your own discretion.
To the fullest extent permitted by law, we expressly disclaim all warranties, representations, and conditions, whether statutory, express, or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title.
Any information or advice provided by Mountain Edge, whether through the Site or otherwise, does not constitute a warranty of any kind.
This Site is intended solely for personal, non-commercial use. By using the Site, you agree not to rely on it for business, commercial, or resale purposes. We are not liable for any indirect, incidental, or consequential damages, including loss of profits, business interruption, or loss of business opportunity.
Please note that some jurisdictions do not allow limitations on implied warranties, so the above disclaimer may not apply to you in full.

LIMITATION OF LIABILITY
To the fullest extent permitted by law, Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge”) and its affiliates, officers, employees, contractors, and partners (the “Indemnified Parties”) shall not be liable to you or any third party for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to:
lost profits or revenue
lost data or data corruption
personal injury or property damage
breaches of security
damage to your device
losses related to use of, reliance on, or inability to access the Site or our Services
These limitations apply whether the claim arises under contract, tort (including negligence), strict liability, or any other legal theory—even if we have been advised of the possibility of such damages.
Your sole and exclusive remedy for dissatisfaction with the Site, our content, or any of our Services is to stop using the Site and Services.
This limitation also applies to damages arising from or related to:
third-party services, products, or links featured on the Site
information or advice received through the Site or from Services
actions or content posted by other users or third parties
If a court determines that any portion of this liability limitation is unenforceable, the total liability of the Indemnified Parties, in any case, shall not exceed the greater of:
the total amount you paid for Services in the 12 months preceding the claim, or
one hundred U.S. dollars ($100)
Any claim or cause of action related to your use of the Site or our Services must be filed within one (1) year from the date the claim arose or it will be permanently barred.
Note: Certain jurisdictions may not allow exclusions or limitations of certain damages. In those cases, liability is limited to the maximum extent permitted by law, and nothing in this section affects any non-waivable legal rights you may have under applicable consumer protection laws.

TERMINATION
Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge”) may, at any time and in its sole discretion, terminate these Terms, deactivate your account, or suspend or revoke your access to the Site or our Services—immediately and without prior notice or liability—under the following circumstances:
(a) if you breach any provision of these Terms,
(b) if we discontinue the Site or any portion of our Services, or
(c) if external factors prevent us from providing the Site or Services (including technical, regulatory, or legal reasons).
We also reserve the right to change, modify, suspend, or disable access to any portion of the Site or your account at any time, with or without notice, in situations including but not limited to:
(a) compliance with legal obligations,
(b) events outside of our reasonable control (such as system outages or natural disasters), or
(c) changes in terms or restrictions imposed by app store platforms or third-party providers.
Upon termination of these Terms for any reason:
(a) all rights granted to you under these Terms will immediately terminate,
(b) you must stop using the Site and all related services,
(c) if applicable, you must uninstall and delete any Mountain Edge mobile app from your devices, and
(d) you acknowledge that we may restrict, block, or permanently revoke your access to the Site or app.
Termination of access does not waive our right to pursue legal remedies or enforce any provisions intended to survive termination.

COMMUNICATION BETWEEN US
If you need to contact Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge”) in writing, or if these Terms require you to provide formal notice, you may do so by email or by prepaid mail using the contact information provided at the end of these Terms.
Similarly, if we need to contact you or provide written notice under these Terms, we may do so via email or through any other contact details you have provided to us.
All written communications will be considered received and properly served:
By email: at the time of transmission
By post: three (3) business days after mailing, if sent via prepaid first-class mail

GOVERNING LAW; JURISDICTION
These Terms are governed by and construed in accordance with the laws of the State of Colorado, without regard to any conflict of law principles.
You and Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge”) agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Site, or our Services shall be subject to the exclusive jurisdiction of the state and federal courts located in El Paso County, Colorado. You consent to the personal jurisdiction and venue of these courts for any such matters.
Notwithstanding the foregoing, Mountain Edge retains the right to seek injunctive or equitable relief in any jurisdiction, if necessary, to protect its intellectual property, confidential information, or enforce its legal rights.

OTHER IMPORTANT TERMS
20.1 Assignment
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge”). Any attempted assignment without such consent will be null and void.
20.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that portion shall be severed, and the remainder shall remain in full force and effect.
20.3 Attorneys’ Fees
In the event of any legal dispute or action related to these Terms, the prevailing party shall be entitled to recover reasonable attorneys’ fees, legal costs, and other expenses incurred in connection with the dispute.
20.4 No Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or of our right to enforce it later. A waiver of any term or condition will only be valid if it is in writing and signed by an authorized representative of Mountain Edge.
20.5 Equitable Remedies
You acknowledge that any violation of these Terms may cause irreparable harm to Mountain Edge. As such, we reserve the right to seek injunctive or equitable relief—without the requirement of posting a bond or proving actual damages—in addition to any other remedies available under law.
20.6 Entire Agreement
These Terms, along with our Privacy Policy and any other legal notices or agreements referenced herein, constitute the entire agreement between you and Mountain Edge concerning your use of the Site. They supersede all prior communications or understandings between the parties regarding the Site.
20.7 Transfer of Rights
We may transfer or assign our rights and obligations under these Terms to another organization without notice, provided that such transfer does not affect your rights under these Terms.

DISPUTE RESOLUTION
User Concerns
Most customer concerns can be resolved promptly and satisfactorily by contacting Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge”) using the contact information provided in the Contact Us section of these Terms.
Arbitration Procedures
If a concern cannot be resolved informally, you and Mountain Edge agree that any dispute, claim, or controversy (“Claim”) arising out of or relating to these Terms, the Site, or our Services shall be resolved exclusively through binding arbitration, except as otherwise specified below.
Either party may initiate arbitration by providing written notice to the other. Arbitration will be conducted under the Streamlined Arbitration Rules and Procedures of JAMS then in effect, subject to the terms of this section. In the event of a conflict between these Terms and the JAMS Rules, these Terms will govern.
The arbitrator will allow both parties reasonable discovery of non-privileged, relevant information. A written decision, including findings and a final award, will be provided. The arbitrator's decision will be final and binding and enforceable in any court with jurisdiction. A court—not the arbitrator—shall determine whether a Claim is subject to arbitration.
You and Mountain Edge may still seek to compel arbitration, stay legal proceedings, or confirm, modify, or vacate an arbitration award in a court of law.
IMPORTANT: BY AGREEING TO ARBITRATION, YOU WAIVE YOUR RIGHT TO GO TO COURT, INCLUDING THE RIGHT TO A TRIAL BY JURY. Your dispute will be resolved by a neutral arbitrator, not a judge or jury, and arbitration procedures are more limited than court procedures.
Location of Arbitration
Unless both parties agree to participate remotely (via phone, video, or online), the arbitration shall take place in El Paso County, Colorado.
Class Action and Representative Action Waiver
You and Mountain Edge agree that:
Claims may only be brought individually, not as part of a class or representative action.
Class actions and class arbitration are expressly waived.
You may not bring any Claim in a representative capacity or as a private attorney general.
Arbitration proceedings may not be consolidated with others.
Exceptions to Arbitration
The following Claims are not subject to mandatory arbitration:
Disputes concerning the enforcement or validity of intellectual property rights
Claims that cannot be arbitrated under applicable federal law
Claims related to privacy violations, data misuse, piracy, or theft
Requests for injunctive or equitable relief
Individual Claims eligible for small claims court in Colorado, which either party may pursue independently
Arbitration Fees
If you initiate arbitration, you are responsible for the JAMS initiation fee.
If Mountain Edge initiates, we will cover the JAMS initiation costs.
All other arbitration-related fees will be allocated according to the JAMS Rules.
Severability
If any portion of this section (except the Class Action Waiver) is found to be illegal or unenforceable, that portion shall be severed and the remainder enforced. If the Class Action Waiver is found unenforceable, the entire arbitration agreement shall be void for that specific Claim, and such Claim must be brought exclusively in a court of competent jurisdiction in El Paso County, Colorado, with both parties consenting to personal jurisdiction there.
CHANGES TO THESE TERMS
Colorado Tattoo Removal LLC dba Mountain Edge Tattoo Removal (“Mountain Edge”) reserves the right to update, revise, or modify these Terms of Use at any time, at our sole discretion.
When material changes are made that may affect your rights or obligations, we will provide appropriate notice—either by displaying a prominent notice on the Site, notifying you upon your next visit, or contacting you directly via email (if you’ve provided one). Minor revisions, such as typographical corrections or formatting updates, may be made without notification.
Your continued use of the Site after any updated Terms become effective constitutes your acceptance of those changes. If you do not agree with the modified Terms, you must stop using the Site and our Services.
We also reserve the right to modify, suspend, or discontinue any aspect of the Site or Services—temporarily or permanently—at any time, with or without notice.